GENERAL TERMS AND CONDITIONS

www.myscrub.hu

Date of coming into force: 2024. 03. 22.

Introduction:

Please read our General Terms and Conditions carefully, as by placing your order you accept our General Terms and Conditions!

If you have any questions about using our webshop, the purchase process, our products, or our General Terms and Conditions, please reach out to us using the contact details below:

Company details:

Company name: GEDOMI Kft.

Székhelye: 1112 Budapest Süveg utca 4/a.

Postal address: 1095 Budapest, Soroksári út 48.

Tax number: 25518456-2-43

Company registration number: 01 09 279778

Name of the registering authority: Fővárosi Törvényszék Cégbírósága

Company bank account number: 11712073-21103452

Representative name: Kovácsházi Gergely

Website address:www.myscrub.hu

E-mail adress: info@gedomi.hu

Details of the service provider:

RACKFOREST ZRT.

Adress: 1132 Budapest, Victor Hugo utca 11. 5. em. B05001.

Tax number: 32056842-2-41

Central telephone number: +36 1 211 0044

Concepts:

Parties: Seller and Consumer/Company collectively

Consumer: a natural person acting outside the scope of his/her economic activity or profession over the age of 18.

Consumer contract: a contract to which one of the parties is a Consumer

Guarantee: in the case of a Consumer contract, in accordance with the Civil Code

  • a guarantee which goes beyond the legal obligation or which is given voluntarily for the proper performance of the contract
  • mandatory guarantee based on a statutory provision

Contract: the conclusion of a sales contract between the Seller and the Consumer/Company using the webshop and e-mail

Distance contract: a contract for the purchase of a product or the provision of a service which is the subject of a contract, concluded without the simultaneous physical presence of the parties, using a means of distance communication within a distance selling system

Tools of distance communication: means a tool of making a contractual statement in the absence of the parties, e.g. an Internet access device, a form, a catalog, a telephone

Product: a marketable movable good in the stock of our webshop, intended for sale, available for possession, and subject to a Contract

Business: a person acting in the course of his business or profession

Webshop: our webshop where the contract is concluded

Relevant legislation:

  • 1997. évi CLV. törvény a Fogyasztóvédelemről
  • 1997. évi LXXVI. törvény a szerzői jogról
  • 2001. évi CVIII. törvény az elektronikus kereskedelmi szolgáltatások, valamint az információs társadalommal összefüggő szolgáltatások egyes kérdéseiről
  • 151/2003. (IX.22.) kormányrendelet a tartós fogyasztási cikkekre vonatkozó kötelező jótállásról
  • 2011. évi CXX. törvény az információs önrendelkezési jogról és az információszabadságról
  • 2013. évi V. törvény a Polgári Törvénykönyvről
  • 19/2014. (IV.29.) NGM rendelet a Fogyasztó és vállalkozás közötti szerződés keretében eladott dolgokra vonatkozó szavatossági és jótállási igények intézésének eljárási szabályairól
  • 45/2014. (II.26.) kormányrendelet a Fogyasztó és a vállalkozás közötti szerződések részletes szabályairól
  • Az Európai Parlament és Tanács (EU) 2016/679. rendelete (2016.04.27.) a természetes személyek személyes adatainak kezeléséről és védelméről, továbbá ezen adatok szabad áramlásáról, valamint a 95/46/EK rendelet, azaz az általános adatvédelmi rendelet hatályon kívül helyezéséről
  • Az Európai Parlament és Tanács (EU) 2018/302. rendelete (2018.02.28.) a belső piacon belül a Fogyasztó állampolgársága, lakó/letelepedési helye alapján való indokolatlan területi alapú tartalomkorlátozással és a megkülönböztetés egyéb formáival szembeni fellépésről, valamint a 2006/2004/EK és az (EU) 2017/2394. rendelete, továbbá a 2009/22/EK irányelv módosításáról

Scope and adoption of the GTC:

In addition to the applicable legislation, the content of the contract to be concluded is governed by our General Terms and Conditions. These summarise the rights and obligations that you and we have, the conditions for entering into the contract, the terms of payment and delivery, the deadlines, the rules on liability, and the conditions for exercising the right of withdrawal.

By placing your order, you accept our General Terms and Conditions, which will be attached to the contract to be concluded.

Contract language and form:

The language of the contract is Hungarian.

The contract is concluded by placing the order and accepting our General Terms and Conditions.

Prices:

Prices are in HUF. Our company is subject to VAT, our prices are gross prices and include VAT. We reserve the right to change our prices.

Complaints handling and legal actions:

The Consumer may send any complaints concerning the product or the activities of our Company to us using the following contact details:

  • E-mail adress: info@gedomi.hu

The Consumer The Consumer may communicate his/her complaint to our Company in writing in the first instance, or in some cases orally. The complaint may relate to the conduct, work, or omission of a person acting on behalf of our Company who is directly involved in the marketing or sale of the product.

We will promptly investigate and, where possible, resolve any verbal complaint. If the Consumer does not agree with the handling of the complaint or if it is not possible to investigate the complaint without delay, our Company will take minutes of the complaint and its position on the complaint, a copy of which will be sent to the Consumer (or handed over to him/her in person if he/she is present). In the case of complaints received by e-mail, it will be sent to the Consumer within 30 days, together with the reply. Our Company will reply to the written complaint in writing within 30 days of receipt. If the complaint is rejected, we are obliged to state the reasons for our position. Our Company shall provide the complaint with a unique identification number in the case of an oral complaint by telephone or other electronic communication service.

The record of the complaint must include:

  • The place, manner, and time of the complaint
  • Name, address, and contact details of the Consumer
  • A detailed description of the consumer complaint and a list of documents, records, and evidence
  • Our company’s statement of its position on the Consumer complaint, if it can be investigated without delay
  • The place and time of recording of the minutes
  • Signature of the person who took the minutes and of the Consumer, the latter in case the oral complaint is made in person
  • The unique identification number of the complaint – in the case of an oral complaint made by telephone or other electronic communication service

We will keep a record of the complaint and a copy of our reply for 5 years and will produce it at the request of the supervisory authority.

Our company will inform the Consumer in writing if the complaint is rejected, which authority or Conciliation Body he or she can refer the complaint to. The information shall include the seat, correspondence address, contact details (website, e-mail, telephone number) of the competent authority and the Conciliation Body of the Consumer’s place of residence/residence, as well as our position on the use of the Conciliation Body procedure to settle the Consumer’s dispute.


In the event that the dispute between our Company and the Consumer is not resolved through negotiations, the Consumer may have additional enforcement options:


Consumer Protection Authority proceedings:

In the event of a breach of Consumer rights, the Consumer is entitled to lodge a complaint with the Consumer Protection Authority competent for his/her place of residence. The Authority decides whether or not to proceed with the Consumer Protection procedure once it has examined the complaint. The district offices are the first-instance authorities. Contact: http://jarasinfo.gov.hu/

Court proceedings:

Within the framework of civil proceedings, the Consumer has the right to enforce his/her claim arising from the dispute before the courts in accordance with the provisions of Act V of 2013, and Act CXXX of 2016 of 2016 on the Code of Civil Procedure.

Conciliation Board procedure:

You have the right to apply to the Conciliation Board of the place of your residence/residence if your Consumer Complaint is rejected. To initiate the procedure, the Consumer must attempt to resolve the dispute directly with our Company.


We have a duty of cooperation in the conciliation procedure. This obliges it to send a reply to the conciliation body’s request, to appear at the hearing before the conciliation body, and to ensure the participation of a person authorized to conclude a settlement.

If our Company is located outside of the county of the Chamber of the Chamber operating the territorially competent conciliation body, our Company’s obligation to cooperate shall include offering the possibility of a written settlement in accordance with the Consumer’s request.

If we do not comply with the above obligation to cooperate, the matter will fall within the competence of the Consumer Protection Authority, which is obliged to impose fines on companies that act in breach of the law, and cannot be waived.

The amount of the fine for small and medium-sized enterprises can range from HUF 15,000 to HUF 500,000, and for large companies with an annual net turnover of over HUF 100 million, from HUF 15,000 to 5% of the company’s annual net turnover, up to a maximum of HUF 500 million.


The Consumer may request the opening of the Conciliation Body proceedings. The request must be made in writing (letter, fax, telegram, or electronic form on the website of the Board of Conciliation) to the President of the Board of Conciliation.


The request must include:

  • Consumer’s name, place of residence/residence, contact details
  • Name, registered office/place of business of the company involved in the consumer dispute
  • Consumer’s position and the evidence and facts relating to it
  • Consumer’s declaration that he/she has tried to settle the dispute directly with the company concerned
  • A statement by the Consumer that he has not initiated any other Conciliation Body proceedings in the matter, has not initiated mediation proceedings, has not lodged a statement of claim, has not applied for an order for payment
  • A request for a decision of the Board
  • Consumer’s signature
  • If the Consumer has requested another body to replace the competent Conciliation Body, an indication of the other body’s jurisdiction

In any case, the document or copy of the document to the contents of which the Consumer refers as evidence (the written statement of the company rejecting the complaint or, if this is not available, the written evidence of the attempted conciliation held by the Consumer) must be attached to the application.

If an authorized representative is acting on the complaint, the authorization issued by the Consumer must be attached to the request.

For more information on the local Conciliation Boards: https://www. bekeltetes.hu

More information on the local Conciliation Boards:
https://bekeltetes.hu/index.php?id=testuletek

Contact details of the competent territorial Conciliation Boards:

Baranya County Conciliation Board

Address: 7625 Pécs, Majorossy I. u. 36.

Phone number: 06-72 507-154

Fax: 06-72 507-152

E-mail address: abeck@pbkik.hu, mbonyar@pbkik.hu

Bács-Kiskun County Conciliation Board

Address: 6000 Kecskemét, Árpád krt. 4.

Phone number: 06-76 501-500, 06-76 501-525, 06-76 501-523

Fax: 06-76 501-538

E-mail address: bekeltetes@bacsbekeltetes.hu, mariann.matyus@bkmkik.hu

Website: www.bacsbekeltetes.hu

Békés County Conciliation Board

Address: 5600 Békéscsaba, Penza ltp. 5.

Phone number: 06-66 324-976

Fax: 06-66 324-976

E-mail address: eva.toth@bmkik.hu

Borsod-Abaúj-Zemplén County Conciliation Board

Address: 3525 Miskolc, Szentpáli u. 1.

Phone number :06-46 501-091, 06-46 501-870

Fax: 06-46 501-099

E-mail address: kalna.zsuzsa@bokik.hu

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.

Phone number: 06-1 488-2131

Fax: 06-1 488-2186

E-mail address: bekelteto.testulet@bkik.hu

Csongrád County Conciliation Board

Address: 6721 Szeged, Párizsi krt. 8-12.

Phone number: 06-62 554-250/118

Fax: 06-62 426-149

E-mail address: bekelteto.testulet@csmkik.hu

Fejér County Conciliation Board

Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.

Phone number: 06-22 510-310

Fax: 06-22 510-312

E-mail address: fmkik@fmkik.hu

Győr-Moson-Sopron County Conciliation Board

Address: 9021 Győr, Szent István út 10/a.

Phone number: 06-96 520-217

Fax: 06-96 520-218

E-mail address: bekeltetotestulet@gymskik.hu

Hajdú-Bihar County Conciliation Board

Address: 4025 Debrecen, Vörösmarty u. 13-15.

Phone number: 06-52 500-710

Fax: 06-52 500-720

E-mail address: korosi.vanda@hbkik.hu

Heves County Conciliation Board

Address: 3300 Eger, Faiskola út 15.

Phone number: 06-36 429-612

Fax: 06-36 323-615

E-mail address: hkik@hkik.hu


Jász-Nagykun-Szolnok County Conciliation Board

Address: 5000 Szolnok, Verseghy park 8. III. emelet 305-306.

Phone number: 06-56 510-621, 06-20 373-2570

Fax: 06-56 510-628

E-mail address: bekeltetotestulet@jnszmkik.hu

Komárom-Esztergom County Conciliation Board

Address: 2800 Tatabánya, Fő tér 36.

Phone number: 06-34 513-027

Fax: 06-34 316-259

E-mail address: szilvi@kemkik.hu

Nógrád County Conciliation Board

Address: 3100 Salgótarján, Alkotmány út 9/A.

Phone number: 06-32 520-860

Fax: 06-32 520-862

E-mail address: nkik@nkik.hu

Pest County Conciliation Board

Address: 1119 Budapest, Etele út 59-61. II. emelet 240.

Postal address: 1364 Budapest, Pf.: 81.

Phone number: 06-1 269-0703

Fax: 06-1 474-7921

E-mail address: pmbekelteto@pmkik.hu

Somogy County Conciliation Board

Address: 7400 Kaposvár, Anna u. 6.

Phone number: 06-82 501-026

Fax: 06-82 501-046

E-mail address: skik@skik.hu

Szabolcs-Szatmár-Bereg County Conciliation Board

Address: 4400 Nyíregyháza, Széchenyi u. 2.

Phone number: 06-42 311-544

Fax: 06-42 311-750

E-mail address: bekelteto@szabkam.hu

Tolna County Conciliation Board

Address: 7100 Szekszárd, Arany J. u. 23-25. III. emelet

Phone number: 06-74 411-661

Fax: 06-74 411-456

E-mail address: kamara@tmkik.hu

Vas County Conciliation Board

Address: 9700 Szombathely, Honvéd tér 2.

Phone number: 06-94 312-356

Fax: 06-94 316-936

E-mail address: vmkik@vmkik.hu

Veszprém County Conciliation Board

Address: 8200 Veszprém, Radnóti tér 1. földszint 116.

Phone number: 06-88 429-008

Fax: 06-88 412-150

E-mail address: bekelteto@veszpremikamara.hu

Zala County Conciliation Board

Address: 8900 Zalaegerszeg, Petőfi u. 24.

Phone number: 06-92 550-513

Fax: 06-92 550-525

E-mail address: zmbekelteto@zmkik.hu

Online dispute resolution platform:

On the website created by the European Commission, after registering as a Consumer, by filling in the application form on the site, the Consumer can settle his/her disputes related to online shopping without having to go to court. This is another way of Consumer redress without distance barriers.

You can lodge a complaint about a product/service purchased online.


You and the company you are complaining against have the possibility to choose together on this online dispute resolution platform which the dispute resolution body will be entrusted with handling your complaint.

The online dispute resolution platform is available at: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyright:

Our website is a copyrighted work within the meaning of Article 1 (1) of Act LXXVI of 1999 on Copyright, and all parts are protected by copyright. The unauthorized use of images, texts, software, or graphic programs on our website, as well as the use of harmful applications that modify our website, is prohibited, under Article 16 (1) of the same Act. Please note that the reproduction of materials, images, videos, and texts from our website and our database is only possible with the written consent of the copyright holder (GEDOMI Kft.), with an indication of the source.

Partial invalidity and code of conduct:

In the event that any part of our General Terms and Conditions would be legally incomplete/irregular, that part shall be governed by the provisions of the applicable legislation. In the event of a breach of any of the provisions of the General Terms and Conditions of Business, the provisions of this contract shall remain in force.

We do not have a code of conduct under the Unfair Commercial Practices Act.

Technical protection measures and operation of digital data content:

The servers that host the data on our website have an uptime of 99.9%/year. The entire data content is backed up continuously, and periodically, in case of a problem, the original data can be restored. The data that appear on our website are stored in MySQL or MSSQL databases. Due to their sensitive nature, these data are stored using encryption of appropriate strength and encrypted using hardware support built into the processor.

Product features:

On our website, information about the characteristics of the products for sale can be found in the description on the product page.

The product information on the website is provided on the product pages:

During the ordering process, before confirming your order, you are allowed to modify or correct the data you have provided. You are responsible for the accuracy of the data you have provided. We will invoice you based on this information and deliver the product(s) to the address indicated as the delivery address. By placing your order, you acknowledge that we are entitled to pass on to you any damages or costs resulting from incorrect information provided by you. Our Company excludes any liability for performance due to incorrect data entry. If your e-mail address or post office box is full, the confirmation will be deemed undeliverable and may prevent the performance of the contract.

Procedure in case of incorrect price:

Our company excludes any liability for a price which, despite all due care and attention, is manifestly incorrectly indicated as a result of a malfunction of the IT system.

Despite all due care and attention, we shall not be held liable for any apparent misrepresentation of the price:

  • 0 Ft
  • Price incorrectly indicating a discount (e.g.: original price of the product: 3.000 Ft, discount: 20%, discounted price: 500 Ft, because in this case, the correct price should be 2.400 Ft)

If the price is incorrectly indicated, we will inform you and offer you the possibility to buy the product at the correct price, so that you can either order the product at the correct price or cancel the purchase without any consequences.

Using our webshop:

Our Webshop provides the User with a presentation of the products (products with pictures, descriptions, and prices on the website) and the option to order online. You can browse our website in a menu system. You will find the products sorted by category. Clicking on the name of a category will display the products in that category. From the list page, you can find a detailed description of the product by clicking on the product name. You can also search our webshop by keyword.


If you would like to purchase a product, you can do so (by setting the number of items, if you want more than one, and then) by clicking on the shopping cart button. You can view and check the products in your basket by clicking on View Basket. Here you have the possibility to modify quantities or delete products. Clicking on Empty Cart will delete the entire contents of the cart.


Once you have selected the products you wish to order, you can place your order by clicking on the Order button when you enter the site, if you are not registered, you can place your order by creating a registration. When registering, you will be asked to enter your name, address, billing address, shipping address, e-mail address, phone number, and password.


The User is responsible for the security of his/her registration data, he/she is responsible for updating his/her data and is obliged to inform our Company if his/her data has been misused by a third party. If you have forgotten your password, please click on “Forgot password”, we will send you a link to your registered e-mail address, which you can click to create a new password.


During the order process, the User is required to select his preferred payment and delivery method. Immediately before the order is approved, the User can check the correctness of the data, the products, and the quantities to be ordered on the Order Summary page. If you wish to correct the data, you can do so by clicking on the pencil icon.

Finalize the order:

If everything is correct, you can finalize your order by clicking on the “Submit Order” button, which will be confirmed on our website and by email. In case you notice in the confirmation e-mail that you have entered incorrect information, please inform us immediately within 24 hours.

The information on our website does not constitute an offer of a contract by us. The bidder is you.

By clicking on the “Submit Order” button, you acknowledge that your offer is deemed to have been made and that your declaration is subject to payment. If your offer is not confirmed within 48 hours by our General Terms and Conditions, you are released from your obligation to submit an offer.

Order processing and conclusion of the contract:

You can place your order on our website at any time. You will receive an automatic confirmation of your order, which will indicate that your order has been received, but this confirmation does not constitute acceptance of your offer. If you do not receive an automatic confirmation by e-mail within 24 hours of placing your order, please let us know, as there may be a technical problem that may have prevented your order from being entered into our system.

Our company will confirm your offer in a second e-mail, at which point the contract will be concluded.

Payment methods:

Bank transfer:

Payment can be made by bank transfer. Payment by bank transfer. Once your transfer has been received, we will hand over your parcel to the courier service for delivery.

Pick-up:

Payment can be made in cash directly upon receipt of the parcel, which must be handed over to the courier delivering the parcel. In this case, we will hand over the parcel to the courier service after the order has been placed and the parcel will be delivered to the address you have specified.

Pick-up methods:

GLS courier service:

Delivery charges apply for home delivery.

Delivery time: 1-2 working days from dispatch.

Delivery time:

Delivery time: 5-10 working days from order confirmation. Any deviation from this deadline will be notified by e-mail.

Reservation of rights and conditions:

If you have previously ordered a product from us but did not receive it on delivery (except in the case where you have exercised your right of withdrawal) or if the parcel has been returned to us marked “Not wanted”, our Company will fulfill the order provided that the purchase price and delivery costs are paid in advance.


We may withhold delivery of the parcel until we are satisfied that the purchase price of the product has been successfully paid in the case of online payment. If the price of the Product has not been paid in full, our Company will draw the Consumer’s attention to the need to supplement the purchase price.

Foreign sales:

Our Company provides delivery/pick-up of the ordered products mainly within Hungary.

For purchases outside Hungary, our General Terms and Conditions also apply. In this case, the consumer is an adult citizen of a Member State or a natural person residing in a Member State and acting outside the scope of his economic activity or profession. An undertaking is a person established in a Member State who purchases goods or services within the European Union and pursues an economic activity or profession.

The primary language of communication and purchase is Hungarian. Our Company is not obliged to communicate in the language of the Member State of the Consumer.

Our Company is not obliged to comply with any non-contractual requirements under the national law of the Member State of the foreign Consumer/Business in relation to the product concerned.

Foreign Consumers/Businesses may exercise their rights of redress by our General Terms and Conditions.

In the case of online payment, payment will be made in the currency specified by our Company. Our Company may withhold delivery of the product until it is satisfied that the purchase price and delivery charges have been successfully paid. If the purchase price has not been paid in full, Our Company will notify the Consumer/Company to supplement the purchase price.

Our Company will provide the same delivery options as Hungarian Buyers to non-Hungarian Buyers, provided that the relevant delivery method is available in the country concerned. The Consumer/Company may request the delivery of the product abroad, subject to payment of the applicable delivery charge abroad.

Consumer information under Government Decree 45/2014 (26.II.):

Information on the Consumer’s right of withdrawal:

Fogyasztónak a Ptk. 8:1. § 1. bekezdés 3. pontja alapján kizárólag a szakmája, önálló foglalkozása, üzleti tevékenysége körén kívül eljáró természetes személy minősül, ennek értelmében jogi személyek nem élhetnek az indokolás nélküli elállás jogával!


A Fogyasztót a 45/2014. (II. 26.) Korm. rendelet 20. § alapján indokolás nélküli elállási jog illet meg. A Fogyasztó gyakorolhatja elállási jogát a termék adásvételére irányuló szerződés esetén a termék átvételének napjától számított 14 napos határidőn belül.

A Fogyasztó elállási jogát gyakorolhatja a szerződés megkötésének és a termék átvételének napja közti időszakban is.


Amennyiben a szerződés megkötésére a Fogyasztó tett ajánlatot, megilleti őt a szerződés megkötése előtt az ajánlat visszavonásának joga, mely megszünteti a szerződés megkötésére irányuló ajánlati kötöttséget.

Right of withdrawal, Consumer’s right of withdrawal and termination:

A 45/2014. (II. 26.) Korm. rendelet 20. §-ban biztosított jogát a Fogyasztó az erre vonatkozó nyilatkozata útján gyakorolhatja.

Validity of the Consumer’s declaration of withdrawal:

The right of withdrawal shall be deemed to have been exercised within the time limit if the Consumer sends his/her declaration to us within the time limit (14 days).

The burden of proving that the Consumer has exercised his right of withdrawal in accordance with this provision shall lie with the Consumer.

Upon receipt of the Consumer’s declaration of withdrawal, we will confirm electronically to the Consumer the fact of the exercise of the right of withdrawal and the acknowledgment of the exercise of the right of withdrawal.

Our Company’s obligation in the event of the Consumer’s withdrawal:

Our company’s obligation to refund:

If the Consumer withdraws from the contract under Article 22 of Government Decree No. 45/2014 (26.II.), our Company shall refund the total amount paid by the Consumer, including the costs related to the performance, such as the delivery fee, within 14 days of the date of becoming aware of the withdrawal. Please note that this provision does not apply to any additional costs caused by choosing a delivery method other than the usual, less costly delivery method.

Our company’s refund policy:

In the event of cancellation/cancellation under Article 22 of Government Decree 45/2014 (26.II.), our Company will refund the amount refunded to the Consumer by the payment method used by the Consumer. Subject to the Consumer’s approval, our Company may use another method of payment for the refund, but the Consumer shall not be charged any additional fee. We shall not be liable for any delay due to a bank account number or postal address incorrectly provided by the Consumer.

Additional charges:

If the Consumer chooses a delivery method other than the usual, less costly delivery method, Our Company shall not be obliged to reimburse any additional costs incurred. In such cases, we will be liable to reimburse you up to the amount of the standard delivery charges indicated.

Right of retention:

Our Company may withhold the amount refunded to the Consumer until the Consumer has returned the product or has provided clear proof of having returned it. We do not accept parcels sent COD or postage paid.

In case of cancellation of the Consumer’s obligations:

Return of the product:

If the Consumer withdraws from the contract pursuant to Article 22 of Government Decree No. 45/2014 (26.II.), the Consumer must return the product immediately, but no later than 14 days from the date of the withdrawal, or hand it over to a person authorized by our Company to receive the product. The return shall be deemed to have been completed within the time limit if the Consumer returns the product before the expiry of the time limit.

The costs of returning the Product:

The cost of returning the product is borne by the Consumer. The product must be returned to our Company’s address. If the Consumer terminates the contract after the start of performance, he shall pay to our Company a fee proportionate to the service provided up to the date of notification of termination to our Company. The amount to be paid by the Consumer in proportion to the total amount of the consideration agreed in the contract plus tax shall be determined based on the total amount of the consideration plus tax. If the Consumer proves that the amount so determined is too high, the pro rata amount shall be calculated based on the market value of the services provided up to the date of termination of the contract. We do not accept parcels sent by cash on delivery or postage paid.

The Consumer is liable for depreciation resulting from use beyond the use necessary to establish the nature, characteristics, and functioning of the product.

The right of withdrawal cannot be exercised in the following cases:

Please note that you may not exercise your right of withdrawal in the cases provided for in Article 29(1) of Government Decree 45/2014 (26.II.26.):

  • In the case of alcoholic beverages, the fair value of which is dependent on market price fluctuations beyond our control and the price of which was agreed between the parties at the time of conclusion of the sales contract, but the contract is only performed after 30 days from the date of conclusion
  • In the case of a product or service which is subject to fluctuations in the money market which cannot be influenced by us and which may be subject to fluctuations in the money market during the period laid down for exercising the right of withdrawal
  • For newspapers, periodicals, periodicals, with the exception of subscription contracts
  • In the case of a product which, by its nature, is mixed inseparably with another product after delivery
  • Except for residential services, contracts for the provision of accommodation, car rental, transport, catering, and leisure services, where the contract has a fixed delivery date/period
  • For the sale of a sound or video recording, computer software in sealed packaging, if the Consumer has opened the packaging after delivery
  • In the case of a product that is not prefabricated, manufactured on the instructions or at the request of the Consumer, or a product that is personalized for the Consumer
  • In the case of digital data content provided on a non-tangible medium, if our Company has commenced performance with the express prior consent of the Consumer and the Consumer has stated at the time of his consent that he acknowledges that he loses his right of withdrawal once the performance has commenced
  • For contracts concluded by public auction
  • For perishable products or products whose quality is short-lived
  • In the case of a contract for the provision of a service, after the service has been performed in its entirety if our Company has commenced performance with the express prior consent of the Consumer and the Consumer has acknowledged that he will lose his right of withdrawal after the service has been performed in its entirety
  • In the case of a contract for work where our Company visits the Consumer at the Consumer’s express request to carry out urgent repair/maintenance work
  • In the case of a product in sealed packaging which cannot be returned after opening after delivery for health and hygiene reasons

Accessories warranty, product warranty, guarantee:

This section of the Consumer Information has been prepared based on the authorization of Article 9(3) of Government Decree 45/2014 (II.26.), under Annex 3 of Government Decree 45/2014 (II.26.).

Warranty of accessories:

In which cases can you exercise your right to a warranty of accessories?

In the event of defective performance by our Company, you may assert a claim against our Company under the relevant provisions of the Civil Code.

What rights do you have under your claim for a guarantee?

You can make the following claims:

You may request repair or replacement unless the option you have chosen is impossible or would impose disproportionate additional costs on us.

You may switch from your chosen warranty right to another, but you will bear the cost of the switch unless it was justified or justified by us.

What is the deadline for you to exercise your right to an accessory warranty?

You are obliged to notify us of the defect as soon as you discover it, but no later than 2 months after its discovery. You cannot claim for a defect after the 2-year limitation period from the date of performance of the contract.

If the subject of the contract between the Consumer and our Company is second-hand goods, the parties may agree on a shorter limitation period, but no shorter than 1 year may be agreed.

Who can you claim against?

You can claim against our company.

What are the other conditions for exercising your rights?

Within 6 months from the date of delivery, you can claim for a replacement product or service provided that you can prove that the product or service was provided by us. However, after 6 months from the date of delivery, you must prove that the defect existed at the time of delivery.

For used products, different rules apply as regards warranty and guarantee. Defective performance can also exist for used products, but the circumstances under which the Buyer could have expected certain defects to occur must be taken into account. As time goes by, the occurrence of certain defects becomes more frequent. The Buyer may only assert his right of warranty for defects which are additional to and independent of defects arising from use. If the second-hand product is defective and the Consumer was informed of the defect at the time of purchase, we shall not be liable.

Product Warranty:

In which cases can you exercise your product warranty rights?

In the case of a defect in a movable item/product, you can choose to claim either a warranty for accessories or a product warranty.

What rights do you have under a product warranty claim?

As a product warranty claim, you can only ask for the defective product to be repaired or replaced.

In which cases is the product defective?

A product is defective if it does not meet the quality requirements in force when it was put on the market or if it does not have the characteristics described by the manufacturer.

What is the time limit for making a product warranty claim?

You have 2 years from the date on which the product was placed on the market by the manufacturer to make a product warranty claim. After this period, you lose this right.

Against whom and under what other conditions can you enforce your product warranty claim?

You can only exercise your product warranty rights against the manufacturer/distributor of the movable item. You must prove that the product is defective in order to make a product warranty claim.

In what circumstances are you exempt from the manufacturer’s/distributor’s product warranty obligations?

The manufacturer/distributor is only relieved of his product warranty obligation if he can prove that:

  • The defect was not detectable according to the state of science and technology at the time of placing on the market
  • The defect in the product results from the application of a legal or regulatory provision
  • The product was not manufactured or put into circulation in the course of his business

The manufacturer/distributor must prove 1 ground for exemption.

Please note that you cannot claim both a warranty for accessories and a product warranty for the same defect at the same time. However, if you are successful in a product warranty claim, you can claim a product warranty against the manufacturer for the replaced product/repaired part.

Warranty:

In which cases can you exercise your warranty rights?

In the event of defective performance, our company is obliged to provide a guarantee under Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for consumer durables.

The legislation provides for the provision of warranty for consumer durables such as technical goods, machines, and tools, the purchase price of which exceeds HUF 10,000.

What are your rights under the guarantee and within what time limits?

Government Decree 151/2003 (IX. 22.) on the mandatory warranty for consumer durables defines the cases of mandatory warranty. We do not provide a guarantee for products outside this scope. Warranty claims can be made within the warranty period. If the person obliged to provide the guarantee does not fulfill his/her obligation within a reasonable period of time after being requested to do so by the person entitled to do so, the guarantee claim may be enforced in court within 3 months of the expiry of the period specified in the request, even if the guarantee period has already expired. Failure to comply with this time limit shall result in forfeiture of the right. The rules applicable to the exercise of the rights under a warranty of fitness shall apply to the enforcement of the warranty claim. The duration of the guarantee shall be 1 year. Failure to observe this period shall result in forfeiture of rights. The warranty period shall start on the day of delivery of the consumer goods to the Consumer or the day of installation (if carried out by our Company). For matters relating to warranty beyond one year, please contact the manufacturer.

What is the relationship between the warranty and other warranty rights?

Warranty is in addition to warranty rights (product or accessory warranty). The difference between warranty rights and guarantee is that the burden of proof is lower for the Consumer in the case of warranty.


Consumer goods covered by the compulsory guarantee under Government Regulation 151/2003, which are fixed, or which weigh more than 10 kg or cannot be transported as hand luggage on public transport, with the exception of vehicles, must be repaired at the place of use. If the repair cannot be carried out at the place of use, the repair service shall arrange for dismantling, installation, removal, and return.


Our undertaking shall not, within the period of the compulsory guarantee, include any terms and conditions that are less favorable to the Consumer than those provided for in the rules governing the compulsory guarantee. After the expiry of this period (1 year), the conditions of the voluntary guarantee may be freely defined, but the guarantee may not adversely affect the Consumer’s statutory rights (based on the warranty of fitness).

Requirement of replacement within three working days:

You have a right to exchange the product within 3 working days for purchases made on our Webshop. You may claim a replacement within 3 working days for durable consumer goods covered by Government Decree 151/2003 (22.IX.), which states that if you claim a replacement within 3 working days, our Company shall interpret that the product was already defective at the time of sale and we shall replace the product without further action.

When is Our Company released from its warranty obligation?

Our company will only be released from its warranty obligation if it can prove that the cause of the defect arose after the delivery.

Please note that you may not make both a warranty claim and a warranty claim for the same defect. Your rights under the warranty are independent of any warranty rights.